WhatsApp Finally Tackles the ‘Hey’ Problem with a Monthly Ignore Cap

Ethan Cole
Ethan Cole I’m Ethan Cole, a digital journalist based in New York. I write about how technology shapes culture and everyday life — from AI and machine learning to cloud services, cybersecurity, hardware, mobile apps, software, and Web3. I’ve been working in tech media for over 7 years, covering everything from big industry news to indie app launches. I enjoy making complex topics easy to understand and showing how new tools actually matter in the real world. Outside of work, I’m a big fan of gaming, coffee, and sci-fi books. You’ll often find me testing a new mobile app, playing the latest indie game, or exploring AI tools for creativity.
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WhatsApp Finally Tackles the ‘Hey’ Problem with a Monthly Ignore Cap

WhatsApp is testing something that feels simultaneously obvious and overdue: a monthly limit on how many messages you can send to people who are actively ignoring you. The feature, currently in experimental trials, aims to stop businesses and spammers from flooding your phone with unwanted messages while theoretically leaving normal human conversation untouched.

Here’s how it works: if you keep messaging someone who never responds, those ignored messages start counting toward a monthly cap. Once you approach the limit, WhatsApp warns you that you’re being That Person. Cross the threshold entirely, and presumably WhatsApp stops you from sending more one-sided conversations into the void. The exact limit remains fluid as the company experiments with numbers that catch spammers without accidentally throttling legitimate users.

The Math of Being Annoying

All messages count toward the cap—whether you’re an individual sending “hey” seventeen times to someone who clearly doesn’t want to talk, or a business blasting marketing messages to thousands of uninterested recipients. Multiple unreads to the same person? They all count. But here’s the escape clause: if someone finally replies to you, those messages get removed from your monthly tally. It’s like WhatsApp is teaching basic social skills through code.

The genius (or cruelty, depending on your perspective) is that genuine conversation resets the counter. If people actually want to hear from you, the feature becomes invisible. If they’re deliberately not responding, the system interprets that silence as the “stop texting me” message you apparently needed spelled out algorithmically.

WhatsApp insists average users won’t hit the limit, which is corporate speak for “this is aimed at businesses and spammers, not you, but we can’t technically stop it from affecting you if you’re weirdly persistent with someone who ghosted you.” The company is essentially codifying what should be common sense: when someone doesn’t respond to your messages, stop sending more messages.

Rolling Out Globally to Test Human Boundaries

The trial launches in multiple countries over coming weeks, which means WhatsApp gets to see how different cultures and communication patterns interact with automated ignore-detection. Some regions have different messaging norms—what counts as excessive in one country might be standard enthusiasm in another. WhatsApp will presumably calibrate based on this real-world data before expanding the feature globally.

This gradual rollout also lets WhatsApp catch edge cases where the algorithm mistakes legitimate use for spam behavior. Imagine customer service representatives handling high message volumes, or community organizers coordinating with large groups. The company needs to ensure these use cases don’t accidentally trigger anti-spam measures designed for actual bad actors.

WhatsApp’s War on Unwanted Messages

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This trial represents Meta’s latest salvo in an ongoing battle against spam and scams that has increasingly plagued WhatsApp. Last year, the company added unsubscribe functionality for business marketing messages—acknowledging that businesses were abusing direct access to users in ways that email marketers abandoned years ago after “unsubscribe” became legally mandated in many jurisdictions.

This August, WhatsApp started notifying users when someone not in their contacts adds them to groups. That update targeted a common scam tactic where bad actors add random phone numbers to groups, then use those groups to distribute scam messages, phishing links, or unwanted marketing. The notification gives users a heads-up that someone they don’t know thinks they need to be in a group about cryptocurrency investment opportunities or discounted pharmaceuticals.

Alongside that August announcement, WhatsApp revealed it had banned over 6.8 million accounts linked to scam centers in just the first half of 2025. That staggering number—6.8 million accounts in six months—illustrates the scale of WhatsApp’s spam problem. For context, that’s roughly the entire population of Massachusetts getting banned from WhatsApp for running scams. The platform isn’t facing scattered bad actors; it’s fighting industrial-scale abuse.

Why This Matters More Than You Think

WhatsApp’s spam problem isn’t just annoying—it’s existential for the platform’s utility. When messaging apps become overrun with unwanted commercial messages and scams, users abandon them or ignore notifications entirely, defeating the purpose of real-time communication. Email faced this crisis decades ago and never fully recovered; people now expect most email to be garbage and check it accordingly.

WhatsApp risks following that trajectory if spam overwhelms genuine conversation. The platform’s end-to-end encryption—a key privacy feature—ironically makes spam harder to combat since WhatsApp can’t read message content to identify spam patterns. That forces the company to rely on behavioral signals like “this account sent 10,000 messages and received zero replies” rather than analyzing message content for spam indicators.

The monthly cap approach cleverly sidesteps encryption limitations. WhatsApp doesn’t need to read your messages to know you’re sending lots of them to people who aren’t responding. That metadata—who messages whom, how often, and whether recipients engage—tells a story without requiring access to message content. It’s spam detection that respects privacy, at least in theory.

The Unintended Consequences Nobody’s Talking About

Here’s what makes this feature potentially messy: not all ignored messages deserve to be ignored. Sometimes people genuinely don’t see messages due to notification settings, phone issues, or just being overwhelmed by digital communication. Sometimes people mean to respond but forget. Sometimes you’re sending important information that someone needs but hasn’t acknowledged yet.

Imagine you’re coordinating a surprise party and sending updates to a group where some people haven’t opened WhatsApp in days. Do those unreads count against you? What about emergency situations where you’re trying to reach someone urgently who happens to have their phone off? The algorithm can’t distinguish between “this person is spamming” and “this person is trying to communicate important information to someone who’s temporarily unreachable.”

Customer service scenarios present similar concerns. If you’re a small business owner responding to customer inquiries and some customers never reply after getting their information, do those count as ignored messages? What happens when you’re managing multiple conversations simultaneously and some naturally go quiet while others remain active?

WhatsApp presumably has answers to these scenarios built into whatever monthly cap number they settle on. Setting the threshold high enough that normal use never approaches it would solve most edge cases. But “high enough that normal use never triggers it” might also be “high enough that aggressive spammers can still send hundreds of unwanted messages before hitting the limit.”

Teaching Social Skills Through Artificial Limits

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There’s something darkly funny about needing software to tell people “they’re not responding to you, maybe stop texting them.” Basic social awareness used to handle this—if someone consistently doesn’t reply, you get the hint and move on. But digital communication divorced from physical presence apparently broke that feedback loop for enough people that algorithmic enforcement became necessary.

The feature essentially automates the awkward moment when a friend tells you “dude, she’s clearly not interested, stop texting her.” Except instead of a friend’s advice, you get a notification from WhatsApp saying “you’re approaching your monthly limit of being ignored.” It’s automated social intervention for the terminally oblivious or deliberately persistent.

For businesses, it’s less about social awareness and more about marketing ethics. The feature forces companies to maintain actual relationships with customers rather than treating WhatsApp like a permission-free email blast list. If your customers don’t respond to your messages, that’s feedback that your messages aren’t wanted. WhatsApp is just making that feedback mechanically enforceable.

When the Trial Becomes Reality

As the trial rolls out, actual user behavior will determine whether the feature works as intended or creates unexpected problems. WhatsApp will watch for false positives where legitimate users get throttled, and false negatives where spammers find workarounds. The company will adjust the cap based on data, probably multiple times, before committing to a final number.

When the feature eventually graduates from trial to standard functionality, it’ll join the growing list of guardrails that messaging platforms use to combat abuse while trying not to hamper legitimate use. It’s a constant balancing act—too strict and you frustrate real users, too loose and spammers exploit the gaps.

For most users, the monthly ignore cap will be invisible. You’ll never know it exists because you don’t habitually message people who don’t want to hear from you. For the subset of users who do that—whether intentionally through spam or unintentionally through obliviousness—the feature will feel like WhatsApp is personally calling out your behavior. Which, in a sense, it is.

The real question is whether capping ignored messages significantly reduces spam, or whether it just forces spammers to adapt their tactics. Creating throw-away accounts, spacing out messages to stay under limits, or rotating through target lists to avoid triggering the same recipient multiple times all remain viable workarounds that determined spammers will likely explore.

WhatsApp’s 6.8 million banned accounts in six months suggest the company is serious about fighting spam. The monthly ignore cap adds another tool to that fight. Whether it proves effective or becomes another speed bump that spammers navigate around will determine if this trial becomes a permanent feature—and whether WhatsApp can preserve the utility that made it the world’s most popular messaging app before spam buries it alive.

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